Question 1

What is freeze-drying?

Accepted Answer

To make it simple, freeze-drying removes around 98% of moisture from a product, which gives our fish that nice crispy chip-like texture.

Freeze-drying products not only provide clean ingredients without synthetic, artificial, or highly processed materials, but it also helps retain close to 97% of the product's nutritional value. The freeze-drying process also helps to maintain the color and shape of the product as well as the aroma and taste of the all-natural ingredients.

Question 2

Are the treats Raw?

Accepted Answer

Yes they are - Freeze drying allows us to keep the product as close to its natural state as possible.

Question 3

How should I feed these treats?

Accepted Answer

Depending on the size of your animal you might want to break down the treats into smaller pieces. You don't need to rehydrate the treats.

Question 4

How long can the product be kept after opening it?

Accepted Answer

We recommend consuming the treats within 30 days of opening the bag.

Question 5

How should I store these treats?

Accepted Answer

Try to keep them in a dark place at room temperature.

Question 6

What is the origin of the Fish?

Accepted Answer

Depending on the product and its catching season, our fish could come from our local US waters or from abroad. We prioritize working with small artisanal fishermen who respect the fishing quotas and regulations to keep our oceans healthy and sustainable!

Question 7

My product arrived soft/mushy. What should I do?

Accepted Answer

Very sorry, that means a mistake was made on our end. Please contact us and we will make sure to send you another fresh bag!